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best practice
The Smith Madden Group drives performance through the measurement of client satisfaction.
Our "best practice" program through our client satisfaction survey measures thirteen critical elements of every project. This enables Smith Madden Group to evaluate all our projects against design, project management and value for money benchmarks.
Internal reviews are undertaken both at the commencement and completion of each project.
The pre-tender review ensures that all potential issues are identified prior to the commencement of a project. The post project review enables a review of our systems, and the contractors and suppliers we have utilised. This ensures that we continue to provide quality service.
Our continuous improvement strategies aid the Smith Madden Group to exceed client expectations.
Client satisfaction drives our project teams.
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